ATTN: Policy Update

With more news regarding the COVID-19 pandemic, comes more news & changes for you, our customer.

We are resuming our 30 day return policy. Items may be returned 30 days from date of shipment to receive a refund.

We’re experiencing a higher volume in Customer Calls. We appreciate your patience & apologize for the inconvenience.

It may take longer than usual to fulfill your order. Due to increased safety measures we are temporarily suspending our overnight and two-day shipping options. We are working to get your order to you as quickly as possible.

After careful consideration we’ve decided to update our in-store and online purchase policies to make your shopping experience easier.

Stores will remain closed through June 1st.

Any purchase made in-store between February 1st – March 31st now has an extended 120 day return.

Online purchase made between February 1st – May 31st now has 60 days from date of shipment, to be returned.

It’s taking a little longer to process items, which may cause a slight delay in refunds returning to your account.

To comply with current government measures for COVID-19, we have halted shipping orders to the following countries: Afghanistan, Barbados, Bonaire, British Virgin Islands, St. Eustatius, Saba, Cayman, Colombia, Comoros, Cuba, Curacao, Ghana, Greenland, Guinea-Bissau, India, Iraq, Laos, Libya, Madagascar, Mauritius, Mayotte, Nepal, Nigeria, Oman, Rwanda, Sao Tome and Principe, Seychelles, Somalia, South Africa, Sri Lanka, East Timor and Uzbekistan

We apologize for the inconvenience & will continue to keep you updated on company changes.

GEN Girls,

What a wild week it’s been. Although we know our girl is fun, fierce and confident, we wanted to check on you & bring awareness to the current COVID-19 pandemic from our side.

We’re making sure we do our part, which means all BCBGeneration shops within Bloomingdales, Hudson Bay, Lord & Taylor and Macy’s will be closed until April 1st, 2020. Our store employees will continue to be paid for their scheduled work hours & staff from our corporate office will work remotely.

Have you shopped the site yet? Thankfully, it’s up, running and waiting for you. Our warehouse is taking necessary measures to remain open to ship your items safely and on time.

We’re offering free shipping on all orders, two-day shipping for $10 and we’ve extended our return policy to 60 days for all purchases made from February 1st to now. We want to add as much ease during this stressful time.

Questions or concerns? Contact our customer service team at 1.855.436.7895.

We’re happy to chat with you.

Stay strong, girls!