International Ordering

BCBGeneration has hired Borderfree, Inc. (“Borderfree”) to enable shipping to 100 countries and territories. International shoppers now get the benefit of seeing product prices in their local currency in most countries (some countries will see prices in US Dollars,) guaranteed order totals, cost-effective international shipping and much more. Please note that international purchases will be subject to Borderfree’s Terms & Conditions and Privacy Policy available through the links below.

Terms & Conditions: https://www.borderfree.com/#/terms/en_us

Privacy Policy: https://www.borderfree.com/#/privacy/en_us

International FAQ

What is Borderfree?

Borderfree is a Delaware company with offices at 292 Madison Avenue, Fifth Floor, New York, NY, USA 10017.

Borderfree is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in that country’s currency for most locations, aggressive international shipping costs, accurate and guaranteed taxes and duties and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How Do I make a Purchase?

Shopping with BCBGeneration.com is easy; just add selected items to your shopping bag, then click "Shopping Bag" at the top right-hand corner of your browser window. To add items to your shopping bag:

  • Click the desired item and select the applicable size and quantity from the dropdown menu.
  • Click the "Add to Bag" button.
  • Click on the "Shopping Bag" icon at the upper right-hand corner of the screen to view the items in your bag.

To continue shopping, simply click the "X" in the upper right-hand corner of the box; to proceed to check out, click "Check Out".

To check out, click "Shopping Bag" at the top right-hand corner of your browser window. You will see the merchandise you have selected, including each item’s price.

To exit out of your shopping bag and continue browsing, click the "Continue Shopping" button at the lower left-hand corner of the screen. To continue checking out, click on "Proceed to Purchase".

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

Do I need to create an account to place an International order?

No. You do not need to create an account to place your international order; you can place international orders as a guest. Once you click "Proceed to Purchase", simply follow the steps in checkout where you will provide your Shipping and Billing information to complete the order.

How will I know how much my order will cost?

Just add items to your basket and click the Proceed to Purchase button. Borderfree calculates and displays the order total in designated Borderfree currency for your country, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. Select countries will have an "UNPAID" mention for taxes and duties, where the customer will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt of the package.

Are there any additional costs that will be due upon receipt of my order?

The order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery for most countries. Select countries will have an "UNPAID" mention for taxes and duties, where the customer will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt of the package. The order total (merchandise landed cost) cannot be guaranteed at checkout. If the due charges are not paid on delivery, the merchandise will be returned back to BCBGeneration and the customer will not be refunded any of the shipping charges.

What currencies does Borderfree support?

Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, Interac Online, Alipay, Qiwi, iDEAL, Sofort Banking and UnionPay Online Payment.

What are my international shipping options?

You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Note: At this time, shipping to the province of Quebec, Canada is not available due to language regulations. Please visit our store locator to find the closest location near you.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read "BF*BCBGen.com" where "BF" denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us via email at stayintouch@us.bcbgeneration.com or by phone at 972.421.9852, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. BCBGeneration will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.

How do I find my size?

Click here to see our size charts.

How do I make a return?

To obtain a return label, you must follow the directions of our online return process. Once you have your packing slip and return label, simply follow the directions on your packing slip.

  • Email stayintouch@us.bcbgeneration.com with your name, email and order number, noting the items you wish to return, including product number, size and description, to obtain a Return Merchandise Authorization (RMA).
  • You will receive an email with instructions for returning the parcel along with details on the amount you will be refunded. Please allow 24 hours for the prepaid label to be processed and sent via email.
  • Please print this label and affix it to the return package and follow instructions on the Return Merchandise Authorization email.

When returning products, you are responsible for all return fees, including shipping cost for returning the products, taxes and duties.

See below for details about the return process and policy.

If you have any additional questions, please contact us via email at stayintouch@us.bcbgeneration.com or by phone at 972.421.9852, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day

What is your return policy for international orders?

We want you to be completely happy with your order. If for any reason you are not satisfied with your purchase, you may return unworn, unwashed or defective merchandise within 30 days. See “How do I make a return?” for additional information regarding our return process. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order. See below for additional information regarding our return policy:

  • Returns must be postmarked within 30 days from the date your order is received.
  • When returning products, you are responsible for all return fees, including shipping cost for returning the products, Taxes and Duties.
  • Items purchased on BCBGeneration.com cannot be returned or exchanged at BCBGeneration retail stores or partner stores.
  • All apparel must be returned unworn, unaltered and with all original tags attached.
  • Shoes must be returned unmarked and in the original shoe box.
  • Swimwear must be returned with the original sanitary lining and packaging intact.

Returns and Cancellations will be processed back by Borderfree to your original form of payment.

Please allow up to 14 days from receipt of your return at our returns facility in the United States for your credit to be processed with your financial institution.

If you have additional questions about how to make purchases on BCBGeneration.com, feel free to contact us via email at stayintouch@us.bcbgeneration.com or by phone at 972.421.9852, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.

Free International Shipping with Minimums

The following order minimums apply for Free Standard Shipping

US Free Ground Shipping – No limits

International Countries Minimum Order Currency
Antigua and Barbuda 50 USD
Aruba 50 USD
Australia 55 AUD
Austria 40 EUR
Bahrain 20 BHD
Bangladesh 4,000 BDT
Barbados 100 BBD
Belgium 40 EUR
Belize 100 BZD
Bermuda 50 USD
Bolivia 350 BOB
Brazil 50 USD
Brunei 50 USD
Bulgaria 300 BGN
Cambodia 200,000 KHR
Canada 50 CAD
Cayman Islands 45 KYD
Chile 30,000 CLP
China 310 CNY
Colombia 100,000 COP
Costa Rica 30,000 CRC
Croatia 300 HRK
Cyprus 40 EUR
Czech Republic 4,300 CZK
Denmark 1,200 DKK
Dominica 50 USD
Dominican Republic 2,200 DOP
Ecuador 50 USD
Egypt 350 EGP
El Salvador 50 USD
Estonia 40 EUR
Finland 40 EUR
France 40 EUR
French Guiana 40 EUR
Germany 40 EUR
Gibraltar 30 GBP
Greece 40 EUR
Grenada 50 USD
Guadeloupe 40 EUR
Guatemala 400 GTQ
Guernsey 30 GBP
Honduras 1,000 HNL
Hong Kong 400 HKD
Hungary 49,000 HUF
Iceland 40 EUR
Indonesia 580,000 IDR
Ireland 40 EUR
Israel 180 ILS
Italy 40 EUR
Jamaica 6,000 JMD
Japan 5,000 JPY
Jersey 30 GBP
Jordan 40 JOD
Kuwait 15 KWD
Latvia 40 EUR
Liechtenstein 50 CHF
Lithuania 40 EUR
Luxembourg 40 EUR
Macao 400 HKD
Maldives 800 MVR
Malta 40 EUR
Martinique 40 EUR
Mexico 650 MXN
Monaco 40 EUR
Montserrat 50 USD
Netherlands 40 EUR
New Zealand 60 NZD
Nicaragua 1,300 NIO
Norway 300 NOK
Oman 20 OMR
Pakistan 5,000 PKR
Panama 50 PAB
Paraguay 220,000 PYG
Peru 150 PEN
Philippines 2,300 PHP
Poland 160 PLN
Portugal 40 EUR
Qatar 190 QAR
Reunion 40 EUR
Romania 170 RON
Russia 2,000 RUB
Saint Kitts and Nevis 50 USD
Saint Lucia 50 USD
Saudi Arabia 190 SAR
Singapore 65 SGD
Slovakia 40 EUR
Slovenia 40 EUR
South Africa 500 ZAR
Spain 40 EUR
Sri Lanka 7,000 LKR
Sweden 350 SEK
Switzerland 50 CHF
Taiwan 1,600 TWD
Thailand 1,700 THB
Trinidad and Tobago 50 USD
Turkey 110 TRY
Turks and Caicos Islands 50 USD
UAE 190 AED
United Kingdom 30 GBP
Albania 175 USD
Ethiopia 175 USD
Algeria 175 USD
Djibouti 175 USD
Iraq 175 USD
Libya 175 USD
Mauritania 175 USD
Tunisia 175 USD
Yemen 175 USD
Morocco 1,800 MAD
Lebanon 277,500 LBP
Chad 111,500 XAF
Armenia 175 USD
Azerbaijan 175 USD
Belarus 175 USD
Bosnia and Herzegovina 330 BAM
Myanmar 175 USD
Andorra 75 EUR
Bonaire, Sint Eustatius and Saba 175 USD
Curaçao 175 USD
Suriname 175 USD
Bhutan 175 USD
Anguilla 175 USD
Botswana 175 USD
British Virgin Islands 175 USD
Eritrea 175 USD
Falkland Islands (Malvinas) 175 USD
Fiji 175 USD
Gambia 175 USD
Ghana 175 USD
Guyana 175 USD
Isle of Man 175 USD
Kenya 175 USD
Lesotho 175 USD
Liberia 175 USD
Malawi 175 USD
Marshall Islands 175 USD
Mauritius 175 USD
Micronesia 175 USD
Nigeria 175 USD
Palau 175 USD
Papua New Guinea 175 USD
Rwanda 175 USD
Saint Vincent and the Grenadines 175 USD
Seychelles 175 USD
Sierra Leone 175 USD
Solomon Islands 175 USD
Tanzania 175 USD
Tonga 175 USD
Uganda 175 USD
Vanuatu 175 USD
Zambia 175 USD
Zimbabwe 175 USD
Swaziland 2,350 SZL
Cook Islands 290 NZD
Niue 290 NZD
Namibia 2,350 NAD
Cameroon 111,500 XAF
Bahamas 185 BSD
Christmas Island 255 AUD
Cocos (Keeling) Islands 255 AUD
Kiribati 255 AUD
Nauru 255 AUD
Tuvalu 255 AUD
Sint Maarten (Dutch side) 330 ANG
Faroe Islands 1,500 DKK
Benin 111,500 XOF
Burkina Faso 111,500 XOF
Mali 111,500 XOF
Niger 111,500 XOF
Senegal 111,500 XOF
Togo 111,500 XOF
Comoros Islands 175 USD
Congo, Democratic Republic of the 175 USD
French Polynesia 175 USD
Guinea 175 USD
Haiti 175 USD
Ivory Coast 175 USD
New Caledonia 175 USD
Wallis and Futuna 175 USD
Mayotte 75 EUR
Saint Barthélemy 75 EUR
Saint Pierre and Miquelon 75 EUR
Central African Republic 111,500 XAF
Congo, Republic of the 111,500 XAF
Gabon 111,500 XAF
Georgia 175 USD
Greenland 1,500 DKK
Holy See (Vatican City State) 75 EUR
San Marino 75 EUR
Kazakhstan 34,500 KZT
Burundi 175 USD
Kyrgyzstan 175 USD
Laos 175 USD
Macedonia 175 USD
Madagascar 175 USD
Malaysia 700 MYR
Mongolia 175 USD
Montenegro 75 EUR
Nepal 19,000 NPR
Afghanistan 175 USD
Guinea-Bissau 111,500 XOF
Angola 175 USD
Cape Verde 175 USD
Mozambique 175 USD
Sao Tome and Principe 175 USD
East Timor (Timor-Leste) 175 USD
Moldova 175 USD
Samoa 175 USD
Serbia 175 USD
Kosovo 75 EUR
Somalia 175 USD
Venezuela 1,150 VEF
Uruguay 5,250 UYU
Equatorial Guinea 111,500 XAF
Tajikistan 175 USD
Ukraine 4,150 UAH
Uzbekistan 175 USD
Vietnam 175 USD
South Korea 200,000 KRW

International Holiday Shipping

Destination Carrier Holiday Cutoff
Canada DHL Express December 19, 2017
Canada Post December 15, 2017
Postal December 14, 2017
Mexico DHL Express December 18, 2017
DHL Economy December 14, 2017
Estafeta / Standard December 8, 2017
Central America DHL Express December 18, 2017
DHL Economy December 14, 2017
Estafeta / Standard December 8, 2017
The Caribbean DHL Express December 15, 2017
DHL Economy December 13, 2017
Standard December 7, 2017
South America DHL Express December 15, 2017
DHL Economy December 13, 2017
Standard December 11, 2017
Standard Brazil December 5, 2017
United Kingdom DHL Express December 18, 2017
DHL Economy December 14, 2017
Standard December 11, 2017
Postal December 5, 2017
Western Europe DHL Express December 18, 2017
DHL Economy December 14, 2017
Standard December 11, 2017
Postal December 5, 2017
Eastern Europe DHL Express December 15, 2017
DHL Economy December 13, 2017
Standard December 11, 2017
Postal December 5, 2017
Russian Federation DHL Express December 15, 2017
SPSR Express December 5, 2017
Middle East DHL Express December 15, 2017
Aramex December 11, 2017
Postal December 5, 2017
South Africa DHL Express December 15, 2017
DHL Economy December 13, 2017
Aramex December 5, 2017
Africa DHL Express December 14, 2017
China DHL Express December 15, 2017
SF Express December 11, 2017
4PX Express December 7, 2017
Hong Kong, Macao & Taiwan DHL Express December 18, 2017
DHL Economy December 14, 2017
SF Express December 11, 2017
Japan DHL Express December 18, 2017
Yamato TA Q BIN December 12, 2017
South Korea DHL Express December 15, 2017
Wex24 via Korea Post December 13, 2017
Singapore DHL Express December 15, 2017
Aramex December 8, 2017
India DHL Express December 15, 2017
DHL Economy December 13, 2017
Aramex December 7, 2017
Rest of Asia DHL Express December 14, 2017
DHL Economy December 12, 2017
Australia DHL Express December 15, 2017
DHL Economy December 13, 2017
Standard (via Globegistics) December 5, 2017
New Zealand DHL Express December 15, 2017
DHL Economy December 13, 2017
Postal (via Globegistics) December 5, 2017
Pacific Islands DHL Express December 14, 2017