RETURNS & EXCHANGES
Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from bcbgeneration.com according to the below policy:
- • BCBGeneration merchandise must be received within 30 days of shipment date.
- • Merchandise must be in saleable condition with all tags attached. Shoes must be returned unmarked and in the original shoe box, swimwear must be returned with the original sanitary lining and packaging intact.
- • Merchandise must be accompanied by the return slip or packing slip.
- • Merchandise marked Final Sale on bcbgeneration.com is not returnable.
- • Refunds for merchandise, including items received as gifts, will be credited to the purchaser's original form of payment for the price paid less the original shipping charges and, if applicable, pre-paid return shipping charges.
- • Refunds will post to the customer's account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to 2 billing cycles for the credit to appear on a monthly statement.
- • Price adjustments may be made within 10 days of shipment date.
- • Merchandise purchased in BCBGeneration stores or from other retailers, including department stores, must be returned to the originating store and is subject to the return policy of the originating retailer. We cannot process store–bought returns at our warehouse.
RETURN INSTRUCTIONS - DOMESTIC ORDERS
For easy returns through bcbgeneration.com, click here. You will be prompted to provide your order number and billing zip code, select items from your order for return, and select a reason for your return. Your feedback helps us improve your experience shopping with bcbgeneration.com.
Once applicable item(s) and reason for return have been provided, you will be able to generate a pre-paid return shipping label for a fee of $5.00 per label, to be deducted from your total refund. If you wish to return items from multiple orders, you will need to repeat this process for each order number.
Securely package the items you wish to return, along with return slip(s) and original packing materials, and affix the pre-paid shipping label on the package (cover up any old labels or UPC codes) and drop it off at your nearest UPS location.
You can also send the item(s) back to us using any other trackable method, at your expense. If you choose this option, please contact our Customer Service by phone at 1-855-436-7895. Please note we do not accept C.O.D. deliveries or hand-delivered returns, and are not responsible for items lost in the mail.
Please comply with the above return and exchange policy or your request for return may be rejected and your package sent back to you.
RETURN INSTRUCTIONS - INTERNATIONAL ORDERS
If you choose to return an item, our international shipping partner, Borderfree, will provide you with a refund of the original price paid in the same currency and using the same exchange rate as your original order less the costs of return including shipping, taxes and duties. Please allow up to 25 business days for the credit to post to your account. Click here for return instructions and to view our International Return and Exchange Policy.
If you wish to make an exchange, call us at 1-877-707- 2224. One of our Customer Care agents will help you place a replacement order that will ship for free. Please note you will be charged for the replacement merchandise and you will be refunded for your returned merchandise once received and processed by us. Unfortunately, we are unable to waive return shipping fees.
Refunds for any item you receive as a gift will be credited back to the purchaser's original form of payment.
If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please contact a Customer Care agent via email or phone call.