Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from bcbgeneration.com, in accordance with the policies outlined below.
Items must be returned within 30 days of shipment date. Merchandise purchased from other retailers, including department stores, must be returned to the originating store. Sale merchandise is final sale and is not eligible for return. Price adjustments may be made within 14 days of shipment date.
If you have further questions or require additional assistance, please contact a Customer Care agent by email at firstname.lastname@example.org, or by phone at 1.855.436.7895.
RETURN INSTRUCTIONS - DOMESTIC ORDERS
For easy returns through bcbgeneration.com, click the “START RETURN” button above. You will need your order number and billing zip code to process your return.
Once applicable item(s) and reason for return have been provided, you will be able to generate a pre-paid return shipping label for a fee of $7.00 per label, to be deducted from your total refund.
RETURN INSTRUCTIONS - INTERNATIONAL ORDERS
To return an international order, please email email@example.com with your name, email and order number, noting the items you wish to return, including product number, size and description, to obtain a Return Merchandise Authorization (RMA).
You will receive an email with instructions for returning the parcel along with details on the amount you will be refunded. Please allow 24 hours for the prepaid label to be processed and sent via email.
If you choose to return an item, our international shipping partner, Borderfree, will provide you with a refund of the original price paid in the same currency and using the same exchange rate as your original order less the costs of shipping, taxes and duties. Please allow up to 25 business days for the credit to post to your account. To view our International Return and Exchange Policy, click here.
If you wish to make an exchange, call us at 1.877.707.2224. One of our Customer Care agents will help you place a replacement order.